General FAQ

How do I install or uninstall these screensavers?
How to change my screensaver?
How do I update my graphics card driver?
Why is my screensaver so slow?
How to manually start a screensaver?
How can I capture the images that the screen savers generate?
What is your official upgrade policy?
Why does my screensaver not work?
Why does my screensaver not work on windows 7 64 bit?
My registration code doesn't seem to work, what should I do?

How do I install or uninstall these screensavers?
Please see the instructions page. This page offers instructions for installing, uninstalling, and selecting screensavers. For other specific questions and problems please see the FAQ.

How to change my screensaver?
1 Click the Start menu button. Next, click on Settings and then on Control Panel.
2 Double-click on the Display icon (or on the word Display). This opens a window called Display Properties.
3 Click on Screen Saver. You will see a window with choices related to your screen saver.
4 Click on the Screen Saver list box to view the screen savers that are currently installed on your computer. Select the one you want by clicking on it.
5 Click Settings to adjust factors such as the speed, size and color of the screen saver that you want to use.
6 Click the Preview button to view your new screen saver. If you are not satisfied, go back and change the settings or select a new screen saver from the list of those available.
7 Decide if you want to password-protect the screen saver or to set the amount of time that will elapse before the screen saver comes on, and enter those changes.
8 When you are satisfied, click OK.

How do I update my graphics card driver?
Finding out What Video Card You Have.
1 Right-click on My Computer.
2 Select Properties.
3 Click on the Device Manager tab.
4 Click on the plus sign to the left of "Display adapters." The name of the driver appears. Make a note of it.
Finding and Downloading a Newer Driver
1 Go directly to the Web site of your driver's manufacturer.
2 Click on the link for your video card, brand of video card or brand of video chip (if you don't have a separate video card).
3 Follow instructions to download the driver.
4 Save the file on your computer's desktop.

Installing the New Driver
1 Find the existing driver in the Device Manager, as before. Right-click on it and select Remove.
2 Double-click on the icon for the downloaded file.
3 Follow installation instructions.
4 Restart the computer.

Why is my screensaver so slow?
You probably just need to update your graphics driver as described in the previous answer. If that doesn't work, it probably means that your computer is an antique and should be replaced by a modern one. Any current computer should run these savers at a tolerable frame rate if not better. Some of these screensavers are very demanding of your CPU and graphics card, and they will perform best on a good gaming computer. Laptops--especially netbooks--are often too underpowered to run these savers smoothly.

How to manually start a screensaver?
Windows XP
1.Start CONTROL PANEL (generally found under SETTINGS on START menu).
2. Select DISPLAY.
3. Select SCREEN SAVER tab.
4. Select the PREVIEW button (or change the WAIT time to 1 minute and wait). If you use mouse, be careful not to move mouse afterward or screensaver will stop right away. (Besides using the mouse, you can use the TAB key to move the highlighted/box area to the PREVIEW button and then press the ENTER key.) When done viewing screensaver, just move your mouse. It is very important to exit this window when you are finished.
Windows Vista and Windows 7

1.Start CONTROL PANEL (generally on START menu).
2. Click APPEARANCE AND PERSONALIZATION.
3. Click CHANGE SCREENSAVER (found under PERSONALIZATION.
4. Select the PREVIEW button (or change the WAIT time to 1 minute and wait). If you use mouse, be careful not to move mouse afterward or screensaver will stop right away. (Besides using the mouse, you can use the TAB key to move the highlighted/box area to the PREVIEW button and then press the ENTER key.) When done viewing screensaver, just move your mouse. It is very important to exit this window when you are finished.

How can I capture the images that the screen savers generate?
You can just press the "Print Screen" key and this will copy the image to the clipboard. From here, you can paste the image into your favorite image processing application and save/edit it.

What is your official upgrade policy?
You will get latest versions and bug fixes for free forever!

Why does my screensaver not work?
There are things you can try. Normally an Anti-virus or firewall wouldn't prevent a screensaver from starting. If it did, then it would also wake up the computer from the screen saver at some point. So I don't see Nortons Av or Windows Firewall doing this. But you could disable each one at a time, and try them. But make sure if you are disabling the firewall that you are not connected to the internet.

Also, boot up your computer into Safe Mode and try your screen saver there. The Norton's and Firewall are not disabled by starting in Safe Mode, but other background processes are, and you may be able to pin this down to a background process.

If so, (ie if the screen saver works after 10 minutes in Safe Mode), then it could be a laborious process of disabling running processes one at a time and seeing which one is stopping the screen saver.

Why does my screensaver not work on windows 7 64 bit?
Some mouses and keyboard have a thing called HID and it stops auto screensaver. Please uninstall the HID-compliant device in Device Manager. To get the screen saver and power options to work while a wireless mouse or keyboard is plugged in, do the following:

Go to All Programs , then to Windows Update . Then download updates if needed. Then click on the link "Review optional updates ". Then from these optional updates, probably around 48, select "Microsoft HID non-user input data filter ". Install this update. Once done, the screen saver and power options will function normally even while a wireless mouse is connected to the laptop.

My registration code doesn't seem to work, what should I do?
First: Please uninstall the demo version before installing the unlimited version.
Second: If you copy and paste the registration code from your Purchase Order confirmation email into the Number field, you may inadvertently introduce an extra character or space. Make sure that you've entered all your information exactly as specified in your email.
Please be sure you enter it as it is. The easiest way to enter your registration code correctly is to copy and paste it to the registration dialog and DON'T type it manually because it's difficult to distinguish the letter "l" (lower case of "L") from "1" (one) and "o" from "0" (zero), etc.

 

[return to top]